Product FAQs
|
Find this feature |
|
From the Main Menu of your Site Manager, click Product FAQs (in the Products column). |
|
Introduction |
|
Visitors to your site can use the Product FAQ feature to ask you questions about products. You can answer and publish the questions so other shoppers can find the answers. |
|
FAQs on the Shopping Site |
|
|
Select whether or not to enable this feature, and then click Apply. |
|
|
Search |
|
|
|
Search for submitted FAQs by the submitting shopper, or the date. Select your search type on the menu, type your search term, and then click Search. |
|
Manage FAQs |
|
|
Manage the FAQs from this screen.
Click Reply to add your response to the question.
Click Set as Common to make the question appear in the Common Questions category for the product. Click Remove from Common if the question is already marked common and you do not want it set that way.
Click Hide to hide a question from view. Click Show to reveal a hidden question.
Click Delete to remove a question from the list. |
|
|
Reply |
|
|
|
Click Reply to respond to the question. When people view the product, they will see the questions and answers below the product details. See the example below.
When the person who submits the question leaves their e-mail address, you can choose whether or not to have your site send an e-mail to them with your reply. To send this e-mail, select Send e-mail to customer, and enter the e-mail address you would like a reply at in the Your e-mail address box.
You can also choose to set the question as common or hide the question. |
|
|
